Hi, I am Becki and I live in Norfolk. I am the owner and creator of the billy bunny and friends illustrations. Please ensure that you read these Terms and Conditions before purchasing items. If you need to contact me for any reason my email address is [email protected]. All contact will be through myself. Once your order has been placed our invoice will include our full postal address should you need this for any reason.
How to place an order
To place an order please do the following:
Please browse through the shop and add items into your basket. Proceed to checkout. Pay pal payment is the required.
I aim to post within 72 hours of payment cleared.
Any questions or queries please get in contact :)
When placing an order with us you will be entering into a contract. Not all of our items are personalised and you do have the option of either requesting a special make or choosing a pre-made item. Personalised items usually take 1 week depending on the how busy we are. You shall be advised prior to finalising the order how long your item/s will take, please let me know if you need your item/s urgently and we will try to accommodate you.
The Product
Please note that there may be variations on colour of our illustrations. We do our best to shoot our photos in natural light to ensure that the colours match what you see but please keep this in mind when placing an order.
Postage & Packaging
All postage and packaging is included in the price of the item, this applies to the UK only, overseas charges will apply and are sent 2nd class. . I aim to post within 72 working hours of the order.
Returns & Refunds
If you are unhappy with the product please contact us in the first instance to resolve any queries. Should you require a refund you have 14 days from receipt to contact us and return the items at your own cost for a refund. Please note that the amount refunded may be less if the product had been damaged in any way. Should you not contact us within the 14 days then you shall lose your right for a refund and the contract shall be deemed void.
How to place an order
To place an order please do the following:
Please browse through the shop and add items into your basket. Proceed to checkout. Pay pal payment is the required.
I aim to post within 72 hours of payment cleared.
Any questions or queries please get in contact :)
When placing an order with us you will be entering into a contract. Not all of our items are personalised and you do have the option of either requesting a special make or choosing a pre-made item. Personalised items usually take 1 week depending on the how busy we are. You shall be advised prior to finalising the order how long your item/s will take, please let me know if you need your item/s urgently and we will try to accommodate you.
The Product
Please note that there may be variations on colour of our illustrations. We do our best to shoot our photos in natural light to ensure that the colours match what you see but please keep this in mind when placing an order.
Postage & Packaging
All postage and packaging is included in the price of the item, this applies to the UK only, overseas charges will apply and are sent 2nd class. . I aim to post within 72 working hours of the order.
Returns & Refunds
If you are unhappy with the product please contact us in the first instance to resolve any queries. Should you require a refund you have 14 days from receipt to contact us and return the items at your own cost for a refund. Please note that the amount refunded may be less if the product had been damaged in any way. Should you not contact us within the 14 days then you shall lose your right for a refund and the contract shall be deemed void.